Account & sign-in

You need an account to use the dashboard and to run a room in the Controller, Operator or Moderator view. Screens that only show the timer (Viewer, Fullscreen, Agenda) and the audience question page work without an account. StageTick supports email and password, and Google.

Create an account

Open the sign-up form (on the sign-in page: Don't have an account? Sign up). Enter your name, email address and one password with at least 6 characters (Show password reveals it), tick the boxes for the Terms of Service and the Privacy Policy and click Create account. Your account comes with its own organisation, which you own (Team, roles & invitations).

Confirm your email address

Accounts with email and password must confirm the address before they can use the dashboard. StageTick sends a verification link and shows Verify your email until the address is confirmed.

  1. Click the link in the email.
  2. Back in StageTick, choose I've verified my email. If StageTick answers "Email not yet verified. Please check your inbox and click the link.", the link has not been opened yet.
  3. Nothing arrived? Check your spam folder and click Resend verification email. The button is available again after 60 seconds.

Sign in with Google

On the sign-in form the button is called Sign in with Google, on the sign-up form Sign up with Google. When you sign up, also with Google, you accept the Terms of Service and the Privacy Policy with the same two checkboxes; the Google button becomes active once both are ticked. Google accounts do not need the email confirmation step. If you create an account with Sign in with Google without the sign-up form, the dashboard asks you once to accept the Terms of Service and the Privacy Policy (Settings). If you created your account with Google, sign in with Google again later.

Forgot your password?

On the sign-in form, enter your email address first, then click Forgot password?. StageTick shows "Check your email for a password reset link. If an account exists for …, you'll receive an email shortly." The reset link takes you back to the StageTick sign-in page. If sign-in itself reports an error, see Troubleshooting.

Sign out

On the dashboard, open the account menu (your avatar, top right) and choose Sign out. In a room, the room menu has the same item.

Timezone and other settings

Your timezone for time-of-day displays is under Organisation Settings → General → Display Settings. All sections of the Settings page are described in Settings.

Export your data

Open Organisation Settings and scroll to Account → Privacy & Data. Next to Export my data, click Export. Your browser downloads a JSON file (stagetick-data-export-<date>.json) with your personal data: profile, organisation memberships, rooms you created (timers, messages, questions, activity log), your entries in other rooms' activity logs, invitations sent to your verified email address and your billing reference. For rooms you created in an organisation you no longer belong to, the export contains only your own entries; the room content belongs to that organisation. Invoices are in the billing portal (Billing & Plan → Manage subscription). To export a single room's rundown instead, use Export in the room menu (Import / Export).

Delete your account

In the same Privacy & Data section, click Delete next to Delete my account. Type DELETE in the dialog and click Permanently delete account. Your sign-in is deleted last; afterwards you are signed out and see "Your account has been deleted." If the app cannot confirm that the deletion finished, you are signed out with a note: if you can still sign in, delete your account again under Settings → Account. If deletion fails, the dialog says "Failed to delete account. Please try again."

Deleting your account is permanent.
  • Every organisation you own is deleted with all of its rooms, including rooms your team members created. Their members keep their own accounts but lose access. Members whose current organisation is deleted are moved to an organisation they own, or get a new one at their next sign-in.
  • Paid subscriptions of these organisations are cancelled immediately, and the billing customer record at Stripe is deleted. Invoices remain available to us for statutory accounting retention. If a subscription cannot be cancelled, nothing is deleted and the dialog says "A subscription could not be cancelled, so your account was not deleted. Please try again in a few minutes." If you are charged again afterwards, contact support.
  • Rooms you created in other organisations stay with that organisation and pass to its owner; demo rooms are deleted. Your memberships there end. In their activity logs your entries are shown as "Deleted user".
  • Invitations sent to your email address are withdrawn. Your profile, settings, notifications and sign-in are deleted.

Export the rooms you want to keep before you delete your account.