Privacy Policy

Last updated: October 2026

StageTick ("we", "us", or "our") operates the website at stagetick.io and the web application at app.stagetick.io. This Privacy Policy explains how we collect, use, and protect your information.

1. Data Controller

The data controller within the meaning of the GDPR is:

Simmrohs Consulting, owner: Lucie Simmrohs (sole proprietor)
Bahnhofstraße 79
14612Falkensee
Germany

Email: hallo@simmrohs.de
For further details about the provider, see our Legal notice.

2. Analytics — Google Analytics 4

We use Google Analytics 4 (GA4) to understand how visitors interact with our website and application. GA4 is operated by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.

What data is collected: GA4 collects anonymised usage data such as pages visited, time spent, and navigation paths. It sets cookies on your device (see the Cookie Policy for the full list).

Cross-domain measurement: We use a single GA4 property that covers both stagetick.io and app.stagetick.io. This means that if you navigate from the marketing website into the app, your session is tracked as a continuous visit. The GA4 cross-domain linker handles this automatically.

Data retention: GA4 event data is retained for 14 months by default in the Google Analytics property. Aggregated reports are retained indefinitely.

Data transfer: Data may be transferred to Google's servers in the United States. Google LLC is certified under the EU–US Data Privacy Framework, which provides an adequate level of data protection.

Legal basis: We process analytics data based on your consent (GDPR Art. 6(1)(a)). Analytics cookies are only set after you accept them via the consent banner.

Your right to reject and withdraw: On your first visit you can accept or reject analytics cookies in the consent banner — click "Settings" there to manage your preferences in detail. You can change your choice and withdraw consent at any time via the Cookie settings link in the footer of every page on this website.

For more information about Google Analytics, see Google's Privacy Policy .

3. Cookies

We use cookies for consent management and analytics. We do not use advertising cookies. For a complete list of cookies we set, see our Cookie Policy.

4. Account Data

When you create an account on app.stagetick.io, we store your email address and any display name you provide. This data is required to operate the service and is stored securely in Google Firebase (Firestore), which is subject to Google's data protection policies. Which data the web application processes in detail (hosting, service providers, error reporting and analytics in the app) is described in the app's own privacy policy at app.stagetick.io/privacy (version 2.1).

5. Support requests

When you use our support form, we process your optional name, email address, subject and message to handle your request and reply. The form sends these details through Google Firebase to our email provider Resend and then to our support mailbox at hallo@simmrohs.de. The form does not accept attachments or send automatic replies. Message contents are not sent to analytics or saved in your browser's local storage. The delivery endpoint does not store message contents in Firestore.

To prevent abuse and duplicate messages, we keep short-lived pseudonymous rate counters and delivery identifiers. We use the request only for support, not for marketing. Sending it does not subscribe you to a newsletter or require marketing consent. We keep the email correspondence for as long as needed to handle your request and meet any applicable retention obligations.

We process contractual and pre-contractual enquiries under GDPR Art. 6(1)(b), and other enquiries and abuse protection under Art. 6(1)(f), based on our legitimate interests in responding to messages and operating a secure service. Resend processes data in the United States. For its data handling, see its Privacy Policy.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) you have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your personal data.
• Object to or restrict processing of your personal data.
• Withdraw consent at any time (without affecting the lawfulness of processing before withdrawal).
• Lodge a complaint with your local data protection authority.

You can export your data and delete your account yourself in the app under Settings → Account.

To exercise any of these rights, contact us at hallo@simmrohs.de.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be announced via the application or this page. Continued use of the service after changes constitutes acceptance of the updated policy.

8. Contact

Questions about this Privacy Policy? Email us at hallo@simmrohs.de.